What this step really does
This is the on-site diagnostic step. It is for problems that need to be seen in the business, not just described on a call.
A Field Visit is for owners whose issue cannot be understood cleanly through a single remote inspection. We look at the operation in context: the numbers, workflows, staff reality, customer pressure, scheduling, owner decision traffic, and the places where the written process differs from real work.
That does not mean the problem is unimportant. It means this step may not be the cleanest next step yet.
| Step | Use when | What you get | Commitment | Move up when |
|---|---|---|---|---|
| Business Systems Inspection | One issue can be pressure-tested remotely. | Focused review and a written inspection report. | ~$2,500 remote engagement. | Move up when the issue cannot be understood away from the work. |
| Field Visit | The business needs someone inside the operation to see the handoffs, numbers, people, and daily pressure. | Typically 2-3 days on-site and a Field Visit Report. | On-site diagnostic engagement. | Move up when the right fix is clear enough to implement with sustained pressure. |
| 90-Day Buildout | The business is ready to change behavior, workflow, reporting, or accountability. | Hands-on implementation support. | Mostly on-site sprint. | Move up when the work becomes broader strategic value building. |
If none of these feel obvious, use Start Here first. It is built for owners who know something is off but are not sure which problem deserves attention first.
This is the on-site diagnostic step. It is for problems that need to be seen in the business, not just described on a call.
This step should leave the owner with a practical decision, not a prettier version of the same uncertainty.
Move to a 90-Day Buildout when the Field Visit confirms the fix is valuable enough to implement with pressure, coaching, and sustained attention.
Don't Know Where to Start? Start Here